terms & conditions

Welcome to Frankie & Co. By purchasing from our website, you agree to the following terms and conditions:

1. Handmade Products

All Frankie & Co candles are hand-poured in small batches from our home studio in Darlington, WA. Due to the handmade nature of our products, slight variations in colour, texture, or scent strength may occur — this is part of what makes each candle unique.

2. Product Safety

Please follow all candle care and safety guidelines provided on our website and packaging. Frankie & Co is not liable for any damage, injury, or loss caused by the improper use of our products.

3. Pricing & Payment

All prices are listed in Australian dollars (AUD). We reserve the right to update product pricing, descriptions, and availability at any time without notice. Payments are securely processed through our integrated payment platform.

4. Shipping Policy

We currently ship within Australia only.

• Processing Time: Orders are processed within 2–5 business days.

• Delivery Time: Estimated between 2–8 business days, depending on your location.

• Shipping Rates: Calculated at checkout.

• Tracking: Provided once your order has been dispatched.

• Delays: Frankie & Co is not responsible for shipping delays once an order is in transit.

• Incorrect Addresses: Please check your shipping details carefully. We are not responsible for parcels delivered to incorrect addresses provided at checkout.

5. Custom & Bulk Orders

We offer personalised large-batch candle orders for weddings, events, and special occasions. All custom orders are final sale and not eligible for return or refund unless they arrive damaged or incorrect. Please contact us for more information and lead times.

6. Refunds & Returns Policy

We want you to love your Frankie & Co candle.

Because our products are handmade and made-to-order, we do not offer refunds for change of mind. However, if there is an issue with your order, we’ll always do our best to make it right.

Returns will be considered for:

• Items that arrive damaged or faulty

• Incorrect items sent

Please contact us at hello@frankieandco.au within 7 days of receiving your order, including your order number and a clear photo of the issue.

We do not accept returns or refunds for:

• Change of mind

• Personal scent preferences

• Products damaged due to misuse or neglect

All approved returns must be unused and in their original packaging.

7. Intellectual Property

All content on this website — including product names, descriptions, photographs, and branding — is the property of Frankie & Co and may not be used or reproduced without written permission.